As much as I love ebooks and technology, they are like a crummy loser boyfriend. Full of ups and downs that take you on a roller coaster of emotions only leaving you to love them one minute and hating them the next. Just like that loser boyfriend they have money issues.
Eliminate the artificial barriers for access. We do a VERY good job of maintaining proper access to our online resources (becasue your license agreements require us). We know better than you do who our patrons are and when to cut them off, so let us do our jobs and stop putting up extra logins while people are on network or proxied. If our patrons get confused, they don’t use, if they don’t use we don’t buy. Plain and simple, extra loggins affect our usage stats (negatively) and we don’t buy or drop your stuff if our usage stats go down. Remember we have wish list a mile long waiting for weakness in a product.